Refund policy

🔄 Return & Refund Policy

We want you to love your purchase! Since all our products are made to order, please read our return policy carefully.

🧵 Defective or Damaged Items

If your item arrives with a printing error, damage, or is defective in any way, please contact us within 7 days of receiving your order. We’ll request photos of the issue and send a free replacement if the issue is confirmed.

👕 One-Time Size Exchange

We get it — sizing can be tricky! That’s why we offer one free size exchange per order.

  • To request an exchange, contact us within 7 days of receiving your order.

  • The item must be unworn and unwashed.

  • Customers are responsible for return shipping or drop off of exchange in Strafford, NH.

  • Once we receive your return, we’ll send the new size free of charge.

Please double-check our size chart before ordering to help us reduce waste and unnecessary shipping!

🚫 We Do Not Accept Returns For:

  • General returns or buyer's remorse

  • Orders where more than one size exchange has already been requested

🔁 Wrong Shipping Address?

If you made a mistake with your shipping address, please contact us ASAP. Once the item has shipped, we can’t make changes.

📧 Questions?

Reach out to us at laneandlakeapparel@gmail.com — we’re here to help!